By providing online access to customers Telcos will be able to empower their customers to access their data, analyse spend and order new products and services.
By utilising START (START is Software360's unique reporting and management tool).
Telco's will create greater tie in with the customer base by differentiating service from the competition, reduce direct customer service cost and boost the customer's perceptions of your offering total system branding.
Greater variety in bill presentation methods mean you can tailor your service to the customers needs and reduce your operational overhead.
Telco benefits
• Customer can analyse their own data
• Sign up to new products and services on line
• View and download reports and invoices on line
• Reduce operating costs by publishing on line
• Drill down reporting providing greater depth
