Full Circle records all customer communications, managing responses, and activity and escalating issues where appropriate. The integrated CRM system allows for a multi-way flow of information between parties, ensuring expectations are met and customer churn is minimised maximising the return to the Operator. The CRM system alerts customers immediately by e-mail of activity outside of agreed tolerances and incorporates the very latest in analysis software to maximise the multiple invoice data delivery and presentation options available.
Telco benefit
• Keeps track of the customer life cycle
• Automated reports on exceptions
• Customer trouble ticketing
• Helps improve service and reduce leakage
