To integrate and migrate a number of different operational databases of a Technology Fast 50 company, replace an incumbent billing application and provide clear visibiltiy of KPIs.
Solution
The Full Circle product was chosen to replace the incumbent, however a number of areas of the system were customised to meet the specific needs of the organisation. This involved replacing the entire mobile provisioning process with an integrated solution, allowing the "master" system to update disparate "slave" databases and also provided a number of profit centric marketing applications.
The Result
The full capability of Full Circle gave the client the ability to
differentiate their product offering and improve the service afforded to the customer. This has directly led to increases in ARPU and set the client apart from the competition.
The Benefit
Increased ARPU
Successful and accurate billing
Real time mobile provisioning
On-line customer reporting
